Cancellation & Refund Policy

If you cancel after paying the advance but before I've started work (I'll confirm the start in the portal), you get a full refund of the advance.

Payments for milestones you've approved are not refundable — that work is delivered and yours.

For the milestone in progress when you cancel, I'll charge only for the work actually done (based on the time spent and the milestone's share of the price) and refund the rest of what you've paid for it. You'll get everything completed so far.

If I'm unable to complete the agreed work for reasons on my side, you'll receive a full refund for any milestone that hasn't been delivered, plus everything completed so far.

Third-party costs paid on your behalf — domains, hosting, premium plugins or themes, paid APIs and similar — follow the refund rules of those providers. Hourly or one-off fixes (for example a WordPress fix) are not refundable once the fix is delivered.

Email hello@dheerendradigital.com or message me from the client portal with your project or invoice number. I'll confirm within 2 business days.

Approved refunds are made to the original payment method within 7–10 business days.

Discovery calls are free. You can reschedule or cancel them any time from the link in your confirmation email.